Shipping: We utilize the US Postal Service for shipping all orders. Shipping cost is calculated based on the shipping address entered at checkout. We provide choices of First Class Mail and other expedite services, the pricing for which is shown at checkout. You will not be charged for shipments which qualify for free shipping.
Order Processing & Shipping : We ship all in stock items within 1-2 business days from receipt of your order. In most cases, Mouthman® are shipped the same day if we receive your order before 3pm Pacific time, Monday through Friday. Mouthman On Demand items are made to order and generally take about 7-14 days to ship. These times are in addition to transit time for your order to reach your shipping address.
Shipping Delays: We shall not and will not be responsible for delays, errors or lost shipments. We do not guarantee US Post Service services or commitments. However, should a problem arise, we will do our best to resolve the issue. Once your order is shipped from our warehouse, the responsibility lies with you and the US Postal Service. In no event shall we be responsible for refunding monies due to the failure of the US Postal Service.
US Postal Service Delivered, but Cannot Locate Delivery: If you are notified by the Postal Service that your parcel has been delivered, but cannot locate it, ask your household members, check your mailbox, ask your neighbors and ask your postal carrier and notify your local post office. We are not the post office and cannot help in this case. We use the postal service to ship your order. There is no insurance if the post office states your parcel was delivered. You MUST follow up with your local post office if you cannot locate the delivery. Almost always, when customers contact us that they have not received their delivery after notifying us that the post office tracking shows it was delivered, customers find the delivery after looking further. WE CANNOT ASSIST WHEN THE POSTAL SERVICE SAYS IT WAS DELIVERED. YOU MUST ACT QUICKLY AS PER OUR RECOMMENDATIONS. Our parcels are shipped in a plain white poly plastic mailing envelope or a US Priority Mail Tyvek envelope. Only large orders ship in boxes. Look in your mail or your mailbox.
Tax: We charge sales tax on all products shipped from our headquarters in Henderson, NV USA to anywhere within the State Of Nevada. We charge sales tax for Mouthman® On Demand products shipping within the states of California or North Carolina. No other taxes are charged outside of these areas.
Sales taxes are automatically calculated based on your shipping address at checkout.
Please contact us should you have any further questions! Thank you for shopping here!